Tagged: reference services

Exercise your thinking skills to handle enquiries in any context

Facet Publishing have announced the release of the seventh edition of Tim Buckley Owen’s Successful Enquiry Answering Every Time.Chambers Cat 2.02.qxd

 When people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their librarian. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.

 Now in its seventh edition, the book is fully updated to cover new skills, such as employing critical thinking to manipulate, categorise and prioritise raw search results; using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents; drawing on established story-telling practice to present research results effectively and working to the POWER model: plan, organise, write, edit, review.

Tim Buckley Owen said, “I’m delighted that generations of information professionals continue to find this book useful, amid the seismic changes that have taken place in library and information services since the first edition published in 1996. A lot of that must be because the book has never been technology-led. We now use the same tools as our users – so our job is to use those tools much more efficiently.”

Tim Buckley Owen BA DipLib MCLIP is an independent writer and trainer with over 40 years’ experience of information work – at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He has also held strategic media and communications posts at CILIP, the Museums, Libraries & Archives Council and the Library & Information Commission.

Find out more about the book here: http://www.facetpublishing.co.uk/title.php?id=301935

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Creative ideas & practical guidance for librarians supporting research & scholarly communication

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Facet are pleased to announce the release of two new books, Practical Tips for Facilitating Research and Dynamic Research Support for Academic Libraries.

Higher education is in a period of rapid evolution and academic libraries must continually evaluate and adjust their services to meet new needs. Librarian roles are changing and new specialisms, such as data librarians are emerging.  Activities are being driven by researcher requirements such as the demand for wider dissemination and the impact of research.

Two new books from Facet Publishing, Practical Tips for Facilitating Research and Dynamic Research Support for Academic Libraries, will provide inspiration and practical guidance to enable LIS staff developing their role in the research environment to evaluate their current provision and develop services to meet the evolving needs of the research community.

Practical Tips for Facilitating Research offers innovative tips and reliable best practice to assist academic liaison librarians, research support librarians and all library and information professionals who work with research staff and students.

Author Moira Bent said, “my book bridges the gap between theory and practice, grounding the very practical ideas garnered from library and information staff around the world in current research in the library and information science discipline.”

Dynamic Research Support for Academic Libraries provides inspiration through illustrative examples of emerging models of research support and is contributed to by library practitioners from across the world.

Editor Starr Hoffman said, “Dynamic Research Support for Academic Libraries is designed to inspire librarians and administrators to think of ‘research support’ not merely as Reference 2.0, but as an innovative, holistic activity that should be distributed throughout the organization.”

A preview chapter for each book is available on the Facet website, along with information about how to order.

Preview Practical Tips for Facilitating Research

Preview Dynamic Research Support for Academic Libraries